QAQNA

Whether you're looking for a content-rich workshop for your next conference or a motivational charge to the troops, Tom Vander Well is a great choice. Tom has been hailed as one of the nation's best trainers and he combines actionable material with a humorous, engaging and entertaining style.

Tom speaks capably on topics including, but not limited to:

• Customer Service
• Call Center Quality Assurance
• QA Calibration
• Call Coaching
• Service Quality
• Communication (Customer, Business)
• Blogging
• Leadership

Examples of speaking engagements Tom has done:

• Conference workshop
• Convention/Event Keynote address
• Lunch and Learn
• Small group training
• Retreat
• Call Center Training

A few sound-bites:
The Gas Station
The Swing Set
Hesitation
Enthusiasm
What's in a Name
Losing a Customer for 10 Cents

Contact Tom about your next conference, workshop or event by calling 515.321.9788 or send him an e-mail.